CONSUMER SERVICES | IOWA OFFICE OF OMBUDSMAN

Ola Babcock Miller Building, 1112 East Grand Avenue, Des Moines, IA 50319

Eligibility

Complaint against state or local government agency

Required documents

None

Hours

Mon 8 am - 4:30 pm Tue 8 am - 4:30 pm Wed 8 am - 4:30 pm Thu 8 am - 4:30 pm Fri 8 am - 4:30 pm

(888) 436-6283

Voice

(515) 602-6007

Fax

https://www.legis.iowa.gov/Ombudsman

[email protected]

Languages

Bosnian, English, French, Spanish

Application process

Call, mail, e-mail or submit an online complaint form

Fees

None

Service area

Iowa

Description

An independent legislative office established to investigate citizens' complaints against most agencies of state and local government. After investigation and if the complaint is deemed to be justified, the office will attempt to rectify the matter. The ombudsman also provides information and referral services. This office does not give legal advice, and does not investigate complaints concerning the courts, the general assembly, the Governor or her personal staff, nor can it investigate complaints of employees of agencies regarding their employment relationship with the agency.

What's Here

Fraud Prevention Government Watchdog Groups

Providing organization

IOWA OFFICE OF OMBUDSMAN

Reviews complaints about Iowa local and state government as an independent factfinder, but does not have authority to review complaints about the Governor, the Legislature or the Courts.