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NORMAN SERVICES | DEPARTMENT OF CHILDREN AND FAMILY SERVICES (DCFS)

2920 North Oakland Avenue, Decatur, IL 62526

Open to families with a child in DCFS custody or at risk of being placed in DCFS custody because of living circumstances lack of food, shelter, clothing
Call for details
Mon 8:30 am - 5 pm Tue 8:30 am - 5 pm Wed 8:30 am - 5 pm Thu 8:30 am - 5 pm Fri 8:30 am - 5 pm
(800) 252-2873

Voice - Toll-Free | 24-hour Abuse/Neglect Reporting Hotline

(217) 785-2509

Voice - Main | Springfield Office

(866) 503-0184

Voice - Main | Report Missing, Abducted, Runaway DCFS Wards

(800) 232-3798

Voice - Main | Youth Hotline/Advocacy

English

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Description

DCFS has developed services, referred to as "Norman Services," for families who have one or more children who are at risk of being placed in DCFS care or who have children who cannot be returned home and one of the reasons for this risk is:

- lack of food.
- lack of shelter.
- lack of clothing.
- or lack of other item(s) that, if providing this service will keep the child in the family's care or, if the child is already in DCFS custody, will help the child return home.

If eligible, families may receive the following services:

- Public Aid/TANF and other cash grants.
- Housing Advocacy Program (HAP) - helping families obtain permanent housing.
- Emergency Cash Assistance Program for basic needs. Not intended as ongoing subsidy, but only provided when it would prevent the removal of children by DCFS or allow the children to be returned home from DCFS placement.

Providing organization

DEPARTMENT OF CHILDREN AND FAMILY SERVICES (DCFS)

Promotes the safety and well-being of children, youth, and families by responding to reports of potential abuse and neglect and, when needed, providing family-centered care and connection to resources.