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Provides housing services for individuals experiencing a housing crisis or seeking emergency shelter in Linn, Benton, and Jones counties. Those in need may be connected to the most appropriate housing intervention in the community. Services include homeless diversion/eviction prevention, case management and community resource navigation for individuals at risk of housing instability, rapid re-housing, tenant academy which teaches individuals on their tenant rights and responsibilities when entering into a lease agreement, and a street outreach program.

**Individuals must leave a detailed message with good contact information as the agency experiences a high volume of calls and will be returning phone calls in the order that they were received. Individuals that do not have a voicemail box set up or if full, must send an email to [email protected].

Or individuals may submit an online housing support form, website: https://www.waypointservices.org/what-we-do/housing-homeless-services

Access point for the community's homeless response system. Individuals and families who are at imminent risk of homelessness (with no house, apartment, etc. to stay tonight) will complete an assessment and receive help to find housing options.

For services through the Garland Thompson Men's Center, emergency services are for men only who are in need of immediate assistance.

Offers housing stability-related services.

- Provides support, assistance, and resources to individuals and families who qualify and are facing instability or experiencing homelessness. (Availability of funding is not guaranteed.)

- May be able to provide rent assistance to eligible households. Other community agencies are present to help with or refer for additional needs. (Availability of funding is not guaranteed; help may only be available one time per household.)

- Utility assistance is available to those who have received a shut-off notice. (Availability of funding is not guaranteed; help may only be available one time per household.)

- Serves as a Coordinated Entry Access Point for those who are homeless and in need of shelter.

- Provides benefit applications for SNAP, Medicaid, and LIHEAP.

Offers comprehensive services to support individuals affected by domestic violence, sexual assault, dating violence, stalking, and homelessness. Services include crisis intervention counseling, legal, medical, and personal advocacy, safe shelter, safety planning, transitional and emergency housing, and community education and outreach. 

Specialized programs address domestic violence intervention, helping offenders understand and take responsibility for their actions, develop healthy relationships, and learn conflict resolution and stress management skills. 

Advocacy is provided with landlords, schools, employers, and other professionals to secure rights, prevent eviction or utility shut-offs, and ensure safety. 

Child-focused initiatives include sexual assault prevention programs that educate children about personal boundaries, recognizing inappropriate behavior, and seeking help, as well as support groups for individuals affected by child abuse, offering emotional support, resources, and information. CIAC staff and volunteers travel to meet victims to accommodate their needs. All services are free, voluntary, confidential, and available to all without discrimination.

Access point for the community's homeless response system. Individuals and families who are at imminent risk of homelessness (with no house, apartment, etc. to stay tonight) will complete an assessment and receive help to find housing options.

Access point for the community's homeless response system. Individuals and families who are at imminent risk of homelessness (with no house, apartment, etc. to stay tonight) will complete an assessment and receive help to find housing options.

Provides a helpline for individuals at risk of homelessness to access information, referrals, and resources in their communities related to housing instability or homelessness.

Access point for the community's homeless response system. Individuals and families who are at imminent risk of homelessness (with no house, apartment, etc. to stay tonight) will complete an assessment and receive help to find housing options.

Also accepts applications for The Cottages, a neighborhood development with 50 houses created by the Siena Francis House. The homes are available to those who have experienced chronic homelessness and have a disability.

Assists those at risk of becoming homeless and tries to keep them in their home. Assists in obtaining housing, employment, education, deposits, etc. Due to the high needs of services, clients are asked to fill out an application at iowahousinghelp.com to begin the assistance process. Assistance is based on need, and those with the highest need are put at the top of the Coordinated Entry waiting list.

Access point for the community's homeless response system. Individuals and families who are at imminent risk of homelessness (with no house, apartment, etc. to stay tonight) will complete an assessment and receive help to find housing options.

Work with housing agencies to provide apartment essentials for those leaving streets and shelters, including kitchen items, bathroom and bedroom.

Primary Health Care Centralized Intake is the centralized intake location for Polk County. Anyone experiencing homelessness can be referred to PHC for assistance. Each case manager will complete an intake with the household and may provide referrals to shelter, housing, public benefits or any other resource that will meet the household needs. Anyone who may be seeking emergency shelter for their family should come to PHC to complete an intake as all emergency family shelters placements are referred through PHC.

Also offers a shower to those who are homeless and in need.

Offers housing stability-related services, in-person only (during active hours). Clients speak with a specialist to see what resources are available. Services may include the following:

- Provides rent assistance to eligible households. (Availability of funding is not guaranteed; help may only be available one time per household.)

- Provides a specialized service that provides supports, assistance, and resources to individuals and families who qualify and are facing instability or experiencing homelessness. (Availability of funding is not guaranteed.)

- Utility assistance is available to those who have received a shut-off notice. (Availability of funding is not guaranteed; help may only be available one time per household.)

** It is recommended that those who need assistance arrive early. Assistance is provided on a first come first serve basis. Availability of funding is not guaranteed. **

Coordinated Entry Access Point for those who are homeless and in need of shelter.

Access point for the community's homeless response system. Individuals and families who are at imminent risk of homelessness (with no house, apartment, etc. to stay tonight) will complete an assessment and receive help to find housing options.

Provides housing assistance to those who are experiencing homelessness for residents of Black Hawk, Tama, and Grundy County.