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Provides a daytime hospitality center for those in need. Anyone needing access to a shower, laundry facilities, a hot meal, or clothing can come into the Romero House to get assistance.

Provides a safe place for at-risk and homeless youth (ages 16-24) in the Polk County area to connect with services. Services include street outreach, drop-in services, daily meals, emergency beds, an art studio, a computer lab, and mental health counseling options. 

The center also offers connections to additional YSS supportive housing programs, such as Lighthouses, Transitional Living Program, and Rapid Re-housing. Supportive services may include educational opportunities, life skills training, financial planning, and counseling to help youth and young adults, including single mothers and their infants, achieve self-sufficiency and progress toward their goals.

Provides showers, laundry, and phone use, clothing and toiletry items.

Can also be used as a warming or cooling center, depending on the severity of the weather. 

Serves three meals daily, including a hot lunch.

Offers community-wide giveaways of proteins, fresh fruit, and vegetables.

Provides a drive-thru food pantry once a month.

Offers clothing (when available) or provides referrals to local clothing assistance options.

Primary Health Care Centralized Intake is the centralized intake location for Polk County. Anyone experiencing homelessness can be referred to PHC for assistance. Each case manager will complete an intake with the household and may provide referrals to shelter, housing, public benefits or any other resource that will meet the household needs. Anyone who may be seeking emergency shelter for their family should come to PHC to complete an intake as all emergency family shelters placements are referred through PHC.

Also offers a shower to those who are homeless and in need.

Provides daily services for homeless, low-income, and recently incarcerated individuals, including meals, showers, and a safe environment. The center assists with obtaining state identification, birth certificates, and social security applications.

Employment information and guidance are available, along with bus tickets (subject to daily availability), clothing, and opportunities for community service. Cold breakfast, lunch, and water are provided daily.

During periods of extreme weather, the center serves as a warming or cooling center, offering a heated or air-conditioned environment to protect individuals from extreme cold or heat. Water and other liquids are available to prevent dehydration.

The center is not a shelter or food bank.

Street-based outreach services runaway youth and youth experiencing homelessness, near-homelessness, or street dependency.

Drop-in center services include food, basic first aid and hygiene supplies, advocacy, education and information, and referrals to appropriate community service providers. A nurse is onsite three days per week and offers testing for sexually transmitted diseases.

Case managers connect clients experiencing homelessness to community supports – and provide them wrap-around services – to help them become self-sufficient and to develop their own housing plans.

Case managers may assist clients with:

- Local Housing Programs and Housing Readiness Training.

- Rental Assistance, including Section 8 Housing Application Assistance.

- Utility Assistance.

- Employment Resources and Training.

- Financial/Money Management Education.

- Services Targeted to Veterans.

- Domestic Violence Counseling and Support.

- Addiction Treatment and Recovery Referrals.

- Medical, Mental & Dental Healthcare Referrals.

-- Pharmacy/Prescriptions and Referrals.

-- Identification Cards/Birth Certificates.

-- Transportation.