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527 East Capitol Avenue, Springfield, IL 62701

Illinois Commerce Commission

Provides technical and legal expertise to investigate and mediate gas, electric, water and phone utilities complaints between consumers and public utilities. Educates consumers on emergent utility, transportation, and retail development opportunities.

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United Way of the Midlands
6200 Park Avenue, Suite 200, Des Moines, IA 50321

Iowa Department of Natural Resources

Provides information on Iowa's open burning regulations and requirements, as well as procedures for reporting environmental concerns. Services include guidance on materials that may and may not be burned, open burning exemptions, permit and notification requirements, health and environmental impacts, spill reporting procedures, and contact information for questions or reporting violations. 

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United Way of the Midlands
115 South LaSalle Street, 13th Floor, Chicago, IL 60603

Illinois Department of Insurance

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

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United Way of the Midlands
1526 K Street, Suite 200, Lincoln, NE 68508

Nebraska Department of Insurance

Services include:

- General supervision, control, and regulation of insurance companies, associations, and societies conducting business in Nebraska.

- Investigation of complaints and inquiries.

- Investigation of suspected insurance fraud.

- Financial examination of insurance companies.

- Filing and approval of insurance rates and policies.

- Enforcement of insurance laws.

- Licensing of insurance agents, agencies and of insurance companies.

- Maintains insurance reports on file for public record and review.

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United Way of the Midlands
4330 East West Highway, Bethesda, MD 20814

US Consumer Product Safety Commission

Provides recorded information on product safety recalls and consumer products.

Consumers may contact the agency to file complaints on an unsafe product or product-related injury.

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United Way of the Midlands
PO Box 95026, Lincoln, NE 68509

DHHS Helpline

Responds to questions, concerns, and complaints related to services, programs, and operations within the Department of Health and Human Services.

Information and referral to appropriate DHHS staff for information and resolution of complaints.

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United Way of the Midlands
KETV, 1001 South 10th Street, Omaha, NE 68108

Seven Can Help

Information and referral help line. Questions can also be answered by email or on Facebook.

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United Way of the Midlands
1375 East Court Avenue, Des Moines, IA 50319

Iowa Utilities Board

Handles public utility consumer complaints, problems concerning services rendered, errors in billing and comments on proposed rate increases or in open dockets pending before the IUC, and complaints on service of Relay Iowa. Also provides the equipment distribution program for Iowans with communications impairments.

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United Way of the Midlands
Hoover State Office Building, 1305 East Walnut, 2nd Floor, Des Moines, IA 50319

Iowa Attorney General - Consumer Protection Division

Provides investigation and mediation of consumer complaints regarding questionable business practices. Index kept on complaints received. Administers regulations and enforcement procedures of Consumer Fraud Act.

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United Way of the Midlands
Address Confidential, Des Moines, IA 50309

Iowa State Bar Association

Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, landlord-tenant rights, and guidance on addressing consumer complaints. The handbook provides information on mechanisms for registering complaints about consumer goods and services and obtaining assistance in resolving issues. It is available at no cost through the bar association or at www.iowabar.org.

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United Way of the Midlands
2002 State Street, Guthrie Center, IA 50115

Guthrie County Public Health Department

Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections. Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.

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United Way of the Midlands
Address unavailable

Nebraska Office of Public Counsel/Ombudsman

Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.

Referrals and state information to citizens.

Public counsel for Nebraska.

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United Way of the Midlands
Lucas Building, 321 East 12th Street, Des Moines, IA 50319

Office of the State Long-Term Care Ombudsman

Offers advocacy, complaint investigation, information, and assistance for individuals living in long-term care facilities and Medicaid managed care members receiving long-term services and supports, including those enrolled in Home and Community-Based Services (HCBS) waiver programs. Helps individuals understand their rights, resolve concerns, navigate grievances and appeals, and access information about long-term care options. Services are confidential and free of charge.

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United Way of the Midlands
300 The Atrium, 1200 N Street, Lincoln, NE 68508

Nebraska Public Service Commission

State agency which monitors and enforces standards and regulatory policies for telecommunications, passenger motor transportation, moving companies, manufactured homes, modular homes, recreational vehicles, grain warehouses, and natural gas.

Handles complaints regarding utility service providers.

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United Way of the Midlands
6200 Park Avenue, Suite 100, Urbandale, IA 50323

Iowa Board of Medicine

Will investigate complaints filed against physicians (M.D./D.O.), acupuncturist and genetic counselors. To file a complaint, please visit the website. For assistance with the form, please contact (515) 281-5847 or email [email protected]. For an explanation of the complaint investigation process, please visit the Board's Enforcement page on the website or call 515-281-5171. The board of medicine only regulates physicians (M.D./D.O.) acupuncturist and genetic counselors. The Board does not have the authority to get involved in some matters, such as complaints involving health care professionals regulated by other agencies and complaints against hospitals, nursing homes and insurance companies. The Board cannot be involved in suing a licensee for damages or settling disputes over billing or disability ratings.

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United Way of the Midlands
320 West Washington Street, Springfield, IL 62767

Illinois Department of Insurance - Springfield

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

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United Way of the Midlands
1700 G Street NW, Washington, DC 20552

Consumer Financial Protection Bureau

U.S. government agency that makes sure banks, lenders and other financial companies treat the public fairly.

Aims to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. Protects consumers from unfair, deceptive, or abusive practices and takes action against companies that break the law.

Arms people with the information, steps, and tools that they need to make smart financial decisions.

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United Way of the Midlands
45 L Street NE, Washington, DC 20554

Federal Communications Commission

Jurisdiction covers all radio transmitters including broadcasting, land mobile, amateur, and citizens band services. Also have information for self-help in solving interference problems to home entertainment equipment. For further information contact FCC.

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United Way of the Midlands
TM Franklin Cownie City Administration Building, 1200 Locust Street, Des Moines, IA 50309

Des Moines City Hall

Neighborhood Inspection Division has three primary responsibilities; rental inspections, the oversight of condemned buildings and the abatement of junk and debris which includes junk vehicles. Other services include: Can also help with: Sound permits Transient Merchant - Application Transient Merchant – License Information Sign permits Land use questions Abandoned Wells Animal Waste Complaints Graffiti Illegal Businesses Garage sales Illegal Dumping Illegal Parking in Front Yards Interior Unsanitary Conditions Mosquito Control Noise Ordinance Enforcement Nuisance Odor Ordinance Rat Control Renting a house without a certificate Septic System and Sewer Line Failure Voluntary Impounds

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United Way of the Midlands
1445 K Street, Room 2115, Nebraska Department Of Justice, Lincoln, NE 68508

Nebraska Attorney General's Office - Consumer Affairs Response Team

Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.

Complaints can be registered against particular sellers of goods and services.

Consumer mediation.

Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.

Senior citizen outreach program.

Latino outreach program.

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United Way of the Midlands
Hoover State Office Building, 1305 East Walnut Street, Des Moines, IA 50319

Iowa Department of Agriculture and Land Stewardship

Ensures consumer protection and promotes the responsible use of our natural resources, also responsible for Food Safety and Animal Health divisions, including meat processing regulation, pesticide application, grain warehouses and dairy production and processing. The Weights and Measures Bureau ensures buyers and sellers are treated fairly at the gas pump, grocery store or grain elevator.

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United Way of the Midlands
1819 Farnam Street, Suite 300, Omaha, NE 68183

Mayor's Hotline

Processes complaints about city services.

Information and referral.

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United Way of the Midlands
201 South Grand Avenue East, Springfield, IL 62763

Illinois Department of Healthcare and Family Services

The general public and any state employee can report suspected misconduct, waste, or fraud in the Medicaid program, SNAP (Food Stamp), TANF (including child care), and other Illinois public assistance programs by calling the Medicaid/Welfare Fraud Hotline or filling out the form on the website.

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United Way of the Midlands
6200 Park Avenue, Suite 100, Des Moines, IA 50321

Iowa Division of Labor Services

Offers services to investigate and process claims related to unpaid wages, vacation pay, unpaid expenses, unauthorized deductions, minimum wage violations, and other employment-related concerns. The Iowa Division of Labor advocates for fair workplace practices and addresses issues such as equal pay standards, minimum wage requirements, and worker rights. If a case cannot be settled or mediated, the division may file a suit against the employer to ensure compliance with employment laws and protect workers' rights.

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United Way of the Midlands
10903 New Hampshire Avenue, Silver Spring, MD 20993

US Food and Drug Administration

Product regulation and consumer education for food, drugs, medical devices, biologics, animal feed and drugs, cosmetics, and radiation-emitting products.

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United Way of the Midlands