Helps sort out the complicated puzzle of Medicare, Medicaid, pharmaceutical assistance, and supplemental health insurance. Certified SHAP counselors can guide seniors to health care plans that include their doctor, cover their medications, and are affordable.

Provides comprehensive insurance counseling for Medicare or Medicaid eligible beneficiaries and their caregivers who may be new to or have questions about Medicare and Medicaid. Can also provide information and guidance to those who need assistance with claims and appeals, choosing appropriate health insurance coverage, subsidies or Medicaid to help afford Medicare premiums and copay costs.

Offers general health insurance counseling, long term insurance counseling, and senior health insurance Information by providing free unbiased health insurance information, including Medicare B for seniors.

Insurance counseling service for Medicare beneficiaries and their caregivers provided by trained and certified SHIP counselors

SHIP counselors can advise on:
- Medicare
- Medicare Supplement insurance
- Long-term care insurance
- Medicare managed care plans (HMO, PPO, & PFFS)
- Other health insurance
- Prescription drug coverage (Medicare D)
- Filing Medicare and Medicare Supplement claims
- Medicare Supplement and long-term care insurance policies
- Appealing claim denials
- Extra Help (a federal program to assist low-income seniors with Medicare D associated costs)

Peer Advocates are volunteers aged 60 and older who provide assistance to seniors, also aged 60 and older, with a variety of needs, concerns, and questions. Services include emotional support and companionship, assistance with the Rent Reimbursement program through DHHS by helping with online or paper form applications (a one-time annual program for eligible individuals), and guidance through the SHIIP program, which includes drug plan, Medicare Advantage, or supplemental plan comparisons, as well as education for new Medicare enrollees.

Can also offer information and counseling on long-term care insurance, helping individuals evaluate benefit plans, select suitable policies, or explore alternatives. While not directly providing meals, they can connect seniors to resources like home-delivered meal programs for those who face challenges in meal preparation or access. Peer Advocates also play a role in senior advocacy, supporting efforts to protect and promote the rights and interests of older adults.

Provides comprehensive insurance counseling for Medicare or Medicaid eligible beneficiaries and their caregivers who may be new to or have questions about Medicare and Medicaid. Can also provide information and guidance to those who need assistance with claims and appeals, choosing appropriate health insurance coverage, subsidies or Medicaid to help afford Medicare premiums and copay costs.

Provides comprehensive insurance counseling for Medicare or Medicaid eligible beneficiaries and their caregivers who may be new to or have questions about Medicare and Medicaid. Can also provide information and guidance to those who need assistance with claims and appeals, choosing appropriate health insurance coverage, subsidies or Medicaid to help afford Medicare premiums and copay costs.

Provides benefits counseling and legal assistance services for older adults in need. Services include information on Medicare, Medicare supplemental insurance policies, life, and long-term care policies. Services may also include free legal counseling and representation for older adults ages 60 and older with limited income and limited resources. Legal services are limited to civil elder law, including wills, powers of attorney, and debt issues.

Medicare information and assistance signing up for a Medicare Part D plan.

Provides information, counseling, and assistance to Medicare recipients living in Pella and surrounding areas. Trained staff and volunteers offer one-on-one guidance about Medicare, medicine, and other insurance options tailored to individual circumstances. Services include counseling on long-term care insurance, helping individuals evaluate benefit plans, select policies, or explore alternatives based on their needs.

Additionally, the program provides Medicaid information and counseling, offering guidance on eligibility requirements, application processes, benefits, managed care options, and the connections between Medicaid and Medicare. Support may include enrollment assistance and referrals to providers who accept State Medicaid health insurance. Free "Welcome to Medicare" seminars are also available, typically held in May and September.

Medicare information and assistance signing up for a Medicare Part D plan.

Provides comprehensive insurance counseling for Medicare or Medicaid eligible beneficiaries and their caregivers who may be new to or have questions about Medicare and Medicaid. Can also provide information and guidance to those who need assistance with claims and appeals, choosing appropriate health insurance coverage, subsidies or Medicaid to help afford Medicare premiums and copay costs.