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Staff provide one-on-one counseling and information about Medicare and supplemental insurance options depending on individual circumstances. Will work with individuals to help them understand the entire scope of the process, from which services are covered to what financial responsibilities may be on the client. Staff can also act as advocates when disputes arise in billing and/or services.

In addition, because Medicare alone does not cover all healthcare costs, staff can inform individuals about what insurances are available to coordinate with Medicare.

Offers guidance on topics including Medicare, and health insurance issues.

Educates clients on what their options for Medicare are and advocating for them as they use their coverage.

Select agents in the office are certified to assist in Spanish or with cases that qualify for the Affordable Care Act (ACA).

Peer Advocates are volunteers aged 60 and older who provide assistance to seniors, also aged 60 and older, with a variety of needs, concerns, and questions. Services include emotional support and companionship, assistance with the Rent Reimbursement program through DHHS by helping with online or paper form applications (a one-time annual program for eligible individuals), and guidance through the SHIIP program, which includes drug plan, Medicare Advantage, or supplemental plan comparisons, as well as education for new Medicare enrollees.

Can also offer information and counseling on long-term care insurance, helping individuals evaluate benefit plans, select suitable policies, or explore alternatives. While not directly providing meals, they can connect seniors to resources like home-delivered meal programs for those who face challenges in meal preparation or access. Peer Advocates also play a role in senior advocacy, supporting efforts to protect and promote the rights and interests of older adults.

Provides trained SHIIP counselors to help understand Medicare coverage options to help make informed choices based upon health, budget or both, of the individual. Provides free assistance to walk individuals through the Medicare process (annual open enrollment period is October 15 through December 7).

Assistance with applying for benefits and services, including Medicare, Medicaid, SNAP, and discounted license plate sticker program. Referrals to other community partners for assistance when applicable.

Assistance with applying for benefits and services, including Medicare, Medicaid, SNAP, and discounted license plate sticker program. Referrals to other community partners for assistance when applicable.

Medicare information and assistance signing up for a Medicare Part D plan.

Provides free informational materials and one-to-one assistance with questions and problems related to Medicare benefits, Medicare supplement insurance, Medicare and insurance claims, long-term care insurance, and other related issues. The service includes guidance for evaluating long-term care insurance options, comparing benefit plans, selecting suitable policies, or exploring alternative solutions based on individual needs.

Offers many different senior services for those in the area served including, Medicare A, B, C, and D information and assistance (SHIP), Medicaid application assistance, Social Security assistance, ACA application assistance, Information and Referral.

Offers general health insurance counseling, long term insurance counseling, and senior health insurance Information by providing free unbiased health insurance information, including Medicare B for seniors.

Provides free informational materials and one-to-one assistance with questions and problems related to Medicare benefits, Medicare supplement insurance, Medicare and insurance claims, long-term care insurance, and other related issues. Offers guidance to help individuals determine the need for long-term care insurance, compare and evaluate benefit plans, select suitable policies, or explore alternative options that may better meet their needs.

Offers guidance on topics including Medicare, and health insurance issues.

Provides trained volunteers offering SHIIP counseling to individuals on Medicare, Medicare Part D Counseling and long term care insurance.