Assists with filing complaints regarding the quality of healthcare provided to Medicare beneficiaries.

If a patient is not happy with the quality of care they received, they have a right to file a complaint. Livanta will review the complaint and a Livanta Physician Reviewer will determine if mistakes were made or determine if the patient received poor quality healthcare.

Offers assistance to Medicare beneficiaries for filing appeals regarding the end of Medicare services.

If Medicare services are ending too soon, an appeal can be filed by calling Livanta's HelpLine. Once Livanta receives the phone call about the appeal, they will call the patients' health care provider to request their medical records. Once that is received, the Livanta physician reviewer will review the record and will decide whether the patient is healthy enough to be discharged. After the review is complete, the patient will receive a phone call and a letter from Livanta with the decision.