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Illinois Commerce Commission (ICC)
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Iowa Department of Natural Resources
Residents of Iowa can report violations of the "Open Burning Ban" by contacting (515) 281-5918 or (515) 725-8200. Complaints related to hazardous material spills can be reported by calling (515)725-8694.
Additionally, individuals can report poaching crimes by contacting 800-532-2020. Mechanisms are in place to address consumer complaints related to these issues and assist in achieving satisfactory resolutions.
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Illinois Department of Insurance
Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.
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Nebraska Department of Insurance
Services include:
- General supervision, control, and regulation of insurance companies, associations, and societies conducting business in Nebraska.
- Investigation of complaints and inquiries.
- Investigation of suspected insurance fraud.
- Financial examination of insurance companies.
- Filing and approval of insurance rates and policies.
- Enforcement of insurance laws.
- Licensing of insurance agents, agencies and of insurance companies.
- Maintains insurance reports on file for public record and review.
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DHHS Helpline
Responds to questions, concerns, and complaints related to services, programs, and operations within the Department of Health and Human Services.
Information and referral to appropriate DHHS staff for information and resolution of complaints.
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Seven Can Help
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Iowa Utilities Board
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Iowa Attorney General - Consumer Protection Division
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Iowa State Bar Association
Offers an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, landlord-tenant rights, and guidance on addressing consumer complaints. The handbook provides information on mechanisms for registering complaints about consumer goods and services and obtaining assistance in resolving issues. It is available at no cost through the bar association or at www.iowabar.org.
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Guthrie County Public Health Department
Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections. Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.
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Nebraska Office of Public Counsel/Ombudsman
Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.
Referrals and state information to citizens.
Public counsel for Nebraska.
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Office of the State Long-Term Care Ombudsman
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Nebraska Public Service Commission
State agency which monitors and enforces standards and regulatory policies for telecommunications, passenger motor transportation, moving companies, manufactured homes, modular homes, recreational vehicles, grain warehouses, and natural gas.
Handles complaints regarding utility service providers.
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Iowa Attorney General - Consumer Protection Division
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Iowa Board of Medicine
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Illinois Department of Insurance - Springfield
Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.
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Federal Communications Commission (FCC)
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Des Moines City Hall
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Nebraska Attorney General's Office - Consumer Affairs Response Team
Consumer protection related educational information useful to consumers dealing with companies utilizing deceptive business practices such as fraud, identity theft, and senior fraud.
Complaints can be registered against particular sellers of goods and services.
Consumer mediation.
Presentations to the community on fraud, identity theft, senior citizen fraud, digital citizenship, cyber bullying and internet safety.
Senior citizen outreach program.
Latino outreach program.
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Mayor's Hotline
Processes complaints about city services.
Information and referral.
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Illinois Department of Healthcare and Family Services
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Iowa Division of Labor Services
Offers services to investigate and process claims related to unpaid wages, vacation pay, unpaid expenses, unauthorized deductions, minimum wage violations, and other employment-related concerns. The Iowa Division of Labor advocates for fair workplace practices and addresses issues such as equal pay standards, minimum wage requirements, and worker rights. If a case cannot be settled or mediated, the division may file a suit against the employer to ensure compliance with employment laws and protect workers' rights.
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DHHS Office of Inspector General Fraud Hotline
Hotline to report fraud, waste, program abuse, mismanagement, misconduct, conflict of interest and contact/grant fraud by DHHS employees, and beneficiaries.
Most complaints fall in the following categories:
- Crime, gross misconduct, or conflicts of interest involving HHS employees/contractor.
- Fraud, waste, or abuse relating to HHS Grants/Contracts, including American Recovery and Reinvestment Act (ARRA) grants.
- False/Fraudulent claims submitted to Medicare/Medicaid.
- Kickbacks/inducements for referrals by Medicare/Medicaid providers.
- Medical Identity Theft involving Medicare and/or Medicaid Beneficiaries.
- Failure of a hospital to evaluate and stabilize an emergency patient.
- Abuse/neglect in nursing homes and other long term care facilities.
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Citizens Utility Board (CUB)
Consumer group that fights for the rights of customers of regulated, investor-owned utilities across the state of Illinois. Challenges utility rate increases, fights for rate reductions and refunds of overcharges, and appeals unfair regulatory decisions in the courts. Operates a Consumer Hotline that provides assistance to individual consumers who have complaints against their utility companies.
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Audubon County Public Health Department
Offers testing of private wells, well and septic system inspection, radon testing and correction advice. Also provides swimming pool, spa, tanning bed, and tattoo parlor inspections. Complaints: Receives and investigates complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, works with tenant complaints regarding rental home conditions.
