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Works with primary care providers who identify social/emotional or developmental concerns, family stressors, or caregiver depression during well child medical exams. If a condition is identified, the family is referred to a support specialist who provides care coordination. Specialists may provide referrals for developmental screening, mental health or behavioral health services, or other needs, and will monitor the family's progress.

Provides medical and cash assistance for customers who are 65 years of age or older, blind, or disabled. Also includes the QMB (Qualified Medicare Beneficiary) program which provides payment of Medicare premiums and some Medicare co-payments.

The online application is called "Application for Benefits Eligibility (ABE)."  When applying, the state will determine the applicant's eligibility for this AABD, as well as SNAP and medical assistance (Medicaid).

Appointment website opens mid-January 2026

Tax preparation for low and moderate income taxpayers of all ages, with special attention to people 60 and older during tax season (Feb 1-April 15).

DUI Evaluation, DUI Risk Education, Intervention Classes, and Basic and Intensive Outpatient treatment services for substance use disorders.

Provides the city government departments and other city information. 

Offers a program for parents and youth individuals ages 10-14 to work together and build relationships. Participants will practice skills, play learning games, and do family projects in highly interactive sessions. Sessions are designed to increase family bonding, build positive communication skills, and solve problems together. 

Provides legal counseling and representation for the disabled and offers help with Social Security Disability/SSI claims and appeals.

Provides access to a 24 hour helpline with care coordination specialists offering resource referrals, case management and support to Illinois Veterans, family members, or caregivers experiencing emotional challenges associated with PTSD, mild TBI, Military Sexual Trauma (MST), stress, anxiety, depression, addiction and substance abuse. 

Provides out of school programming for youth ages 5-11 at two locations: Jane Boyd Community House and Johnson Steam Academy Magnet School. Offers help with homework, tutoring, recreational activities, and positive social interactions. Achievement Academy programs are licensed childcare centers and enrollment includes a sliding scale fee based on family income. Block grant is also accepted.

Homeless prevention, rental counseling, housing assistance and advocacy to assist persons to avoid homelessness and locate permanent housing.

Due to funding limitations, each inquiry or application will be reviewed on a case-by-case basis to determine eligibility and available support.

Offers "Norman Services" to support families with children at risk of being placed in DCFS care or unable to return home due to unmet basic needs such as food, shelter, clothing, or other essential items. These services aim to prevent child removal or facilitate reunification by addressing critical living circumstances.

Eligible families may receive assistance through Public Aid/TANF and other cash grants, the Housing Advocacy Program (HAP) to secure permanent housing, and the Emergency Cash Assistance Program for immediate basic needs.

Additionally, the services include support for guardianship-related matters, providing guidance and resources for individuals navigating the appointment or opposition of guardianship arrangements for children or adolescents.

City government departments and other city information.

Advises and aids veterans and their dependents in applying for federal benefits through compensation or pension claims. Emergency financial assistance for basic necessities such as rent or mortgage payments, utilities and burial expense assistance may be available. Can also assists with applications for benefits made available by federal, state or local laws.

Provides important training and education programs in the area of computer crimes, including online child pornography, online sexual abuse, online fraud, e-mail threats, identity theft, and computer hacking. In addition, the bureau offers investigative and prosecutorial assistance with cases and coordinates the Illinois Internet Child Exploitation Task Force.

The Illinois Computer Crime Institute (ICCI), an entity within the Attorney General's High Tech Crimes Bureau, is dedicated to training and supporting Illinois law enforcement and prosecutors in the investigation and prosecution of high technology crimes, as well as in the use of high technology tools to enhance the effectiveness of their work.

Offers, as resources allow, to help refugees and asylees reach economic self-sufficiency and to them with any problems, interests and concerns they may have. The Bureau of Refugee Services works to serve as a central clearinghouse in order to refer refugees and asylees to any resource necessary and available to them. The Bureau is the service agency for all refugees enrolled in FIP, the state welfare reform program. Now offering a Commercial Drivers License (CDL) program. This program will help participants prepare for the class, enroll into the DMACC CDL program at no cost, and obtain a job after completion. Participants will also qualify for “Jump Start” training specially designed to help English Language Learners.

Offers certificate, diploma, and degree programs and provide continuing education opportunities in many areas.