Serves residents of Long-Term Care (LTC) facilities. Certified Ombudsman regularly visits these facilities to educate LTC residents of their rights, empower them to engage in problem-solving efforts, follow up on concerns, and resolve complaints made by or on behalf of LTC residents.

Offers to advocate for the rights and needs of Medicaid managed care members in Iowa who live or receive care in a health care facility, assisted living program or elder group home, as well as members enrolled in one of Medicaid's home and community-based services (HCBS) waiver programs (AIDS/HIV, Brain Injury, Children's Mental Health, Elderly, Health and Disability, Intellectual Disability and Physical Disability).

Offers support and advocacy for residents of nursing homes and assisted living facilities.

Protects and promotes the rights and quality of life for people who reside in long-term care facilities.

Works with residents and their families to resolve resident complaints and mediates solutions to problems.

Provides consultation on how to choose a nursing home or long-term care facility.

Advocacy services for residents of nursing homes and assisted living facilities. Staff and volunteers of the program help ensure that residents enjoy the best possible quality of life by promoting, protecting, and providing education on the rights of residents.

Advocates for nursing home residents' rights, investigates complaints and abuse allegations, provides consultation on how to choose a nursing home, and mediates solutions to problems. Works with families and residents.

Works to resolve problems and complaints from, and on behalf of, residents of nursing homes or assisted living facilities. Provides Information and assistance for questions and concerns related to long-term care and residents' rights to residents, family members and others.