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Offers the following Community Services:

Home and Community-Based Services (HCBS) provides services for adults with intellectual or mental disabilities, a qualifying brain injury or handicapping condition. Individualized support is provided in the client's home or other community-based settings and is available 24 hours.

Home-Based Habilitation Services (HBHS) are designed to assist individuals with serious and persistent mental illness with the acquisition, retention or improvement in skills related to living in the community. Services assist in the daily living needs of the client and can be provided 24 hours a day.

Community Support Services (CSS) provide integrated services and supports to persons with a serious mental illness. Interdisciplinary teams provide assessments and service planning, monitoring of mental health symptoms, medication management, problem-solving assistance, coordination of appointments and transportation and support.

Provides lead screening services as designated by the state of Illinois. Law requires a lead screen before admission to preschool or kindergarten.

Provides an outpatient neuro rehabilitation program that offers physical, occupational and speech therapy in brain injury, stroke, Parkinson's disease, complex neuro and complex concussion.

Provides in-person and virtual tax assistance to anyone free of charge with a special focus on taxpayers who are over 50 or have low-to-moderate income for the 2026 tax season. Free, year-round tax assistance is also available on the Internet. Taxpayers can post tax questions to online tax assistors by visiting the website.

Provides the following services

- Case coordination. 

• Advocacy.
• Transportation resources.
• Financial resources.
• Medication assistance.
• Special care.
• Education outreach.
• Seizure response training.

Offers childhood immunization ages 0-18, who have medicaid, no insurance, are uninsured or American Indian. Also offers immunizations to adults and individuals traveling outside of the county.

Offers to serve at the intersection of education and mental health to help youth understand their emotions, reactions, and relationships through social-emotional learning to improve academic, career, and social success. AmeriCorps members are stationed within local organizations, including the Dubuque Community School District, Carnegie-Stout Public Library, Multicultural Family Center, City of Dubuque Engineering, and Parks and Recreation Departments, ensuring a comprehensive and multi-faceted approach to supporting youth development. 

Provides substance use treatment to assist individuals and families.

Recruits and prepares adoptive families. Offers services for identified adoptions, foster care adoptions, and post placement services.

Provides contractual home studies for domestic and international adoptions.

Provides help to children who are likely to experience multiple placements or being in an institution, then places them with specially trained foster parents to receive these supports in a home setting. Offers daily care and guidance from trained foster parents to help prepare the child for reunification, a traditional foster home, or adoption.

Helps individuals develop skills needed to live independently. Skills developed includes money management, household management, healthy living, and recreation/community activities. Service is tailored to each individual's goals and needs.

Offers the following services:

- Preparation for citizenship testing

- Instruction in basic skills such as reading, writing, and mathematics (ABE)

- Preparation and testing for a high school diploma (GED)

- English language learner (ELL)

- Integrated Education and Training

Classes are available at the following locations:

- Madison

- Norfolk

- O'Neill

- South Sioux City

- Tyson - Madison and Dakota City

- Wakefield

- West Point

Provides information, counseling, and assistance to Medicare recipients living in Pella and surrounding areas. Trained  staff and volunteers offer one-on-one guidance about Medicare, medicine, and other insurance options tailored to individual circumstances. Services include counseling on long-term care insurance, helping individuals evaluate benefit plans, select policies, or explore alternatives based on their needs. 

Additionally, the program provides Medicaid information and counseling, offering guidance on eligibility requirements, application processes, benefits, managed care options, and the connections between Medicaid and Medicare. Support may include enrollment assistance and referrals to providers who accept State Medicaid health insurance. Free "Welcome to Medicare" seminars are also available, typically held in May and September.

Extended outpatient and continuing care services for adults and adolescents. Offers treatment in both group and individual settings.

Works to help Veterans on their recovery journey through outpatient and inpatient services. The residential facility helps Veterans deal with substance abuse, homelessness, mental health, and unemployment through its 24-hour therapeutic and educational programs.

Provides a hot meal delivery to individuals who are homebound and unable to meet nutrition needs on their own, short-term or long-term, throughout all of Story County. Delivery is by trained volunteers. In addition to the meal, the delivery offers an opportunity for a friendly visit and a safety check. Meals are prepared by the Dietary Department at Mary Greeley Medical Center and delivered by trained Heartland volunteers.

Offers spring/summer youth art programs. For information and registration online, please visit the website.